Customer Meeting - Plant Ops - Lisa Huard

I met with Lisa Huard of Plant Ops today @ 3:30pm in the Plant Ops reception area. Lisa handles the x3793/4 hotline during the afternoons.

Lisa Huard
     x2934
     GSC 262
     lkhuard

NOTES:

Incoming call workflow:

• logged
  • Caller name
  • extension
  • building
  • room number
• decide on area
  • mechanical / plumbing
  • building - locksmiths / furniture / carpentry
  • electrical - air / environment / electric
• create work order in database
  • assign to tradesman
  • has more info than jab card
• call tradesman directly (page) (referred to as a unit)
  • pass info of request to them
  • sometimes call more than once
• manually print the job card (goes downstairs to the "tool crib")
  • tradesmen get them there, fill out info
• emergency / urgent vs. maintenance requests are handled by same process.
• off hours calls are emergency only and those workers hae access to the same system.

Building requests (non-maintenance) are handled by Chico Silvestri, x3366, GSC 255.

No reports are generated at end of day.

The had a different system in April. It's now a java app. Overall response of new system is slower.

Direction:

• ask Bob to clarify workflow
• get datastram api